Shipping Information


ellaandelliot.com ships anywhere in Canada, except to P.O. boxes.

ellaandelliot.com offers free shipping for any order of $250.00 (Canadian funds) and above anywhere in Canada. Exceptions apply: See individual product page for details.

Items will typically ship from the ella+elliot warehouse within 5 - 7 business days of your initial order transaction. Exceptions apply: see individual product page for details. A tracking number will be provided with your shipping confirmation. Items will usually arrive at the provided shipping address within 10 business days of the ship date. ella+elliot is not responsible for carrier-related shipping delays.

Shipping Rates

total order before tax shipping charge*
$50.00 or less $12.50
$50.01 - $100.00 $15.00
$100.01 - $250.00 $17.50
$250.01 + up FREE*
*exceptions apply. See Product page for details.

Shipping Times

Items will usually arrive at the provided shipping address within 10 business days of the ship date. ella+elliot is not responsible for carrier-related shipping delays.

Items will typically ship from the ella+elliot warehouse within 5 - 7 business days of your initial order transaction. Exceptions apply: please see each individual product page for details. Individual product pages will specify whether a specific item requires more shipping time. Items with longer shipping times are usually stored off-site, made-to-order, special order, out of stock, or on back order. We are not responsible for manufacturer delays.

ellaandelliot.com typically ships complete orders only. A shipment of items with varying lead times that appear on the same order will leave our warehouse only when all items on that order are ready to ship. Should you require a partial shipment, you may seperate your order prior to check out, or contact customerservice@ellaandelliot.com to arrange a partial shipment. Additional charges may apply.

All oversized orders, including furniture, are typically transported by a trucking company to ensure proper care of these large pieces. These companies will deliver such orders curbside only - for insurance reasons. If you require delivery inside your residence, you may ask the freight company when they schedule the delivery with you. They may offer this additional service for a fee. However, this is not included in ella + elliot’s service. Furniture installation and packaging disposal are also not included.

Smaller items will typically be shipped using FedEx Ground. Canada Post may be substituted depending on your location.

You will receive an e-mail with your order’s tracking information once it has shipped. This email will contain the name of the carrier as well as the tracking number. This tracking number allows you to track your shipment through the provided carrier.

Damages

Please inspect the products you ordered upon receipt.

  1. Any visible damage to the packaging needs to be reported on the carrier’s Bill of Lading which you will be asked to sign when your order is delivered.
  2. Report any damage to the actual product(s) with pictures of both product and its packaging (including label) to customerservice@ellaandelliot.com. Please include your order number in the subject of the e-mail. Damages have to be reported to ella + elliot within 48 hours of delivery for any claim to be processed.
  3. Please keep all original packaging.

We will replace all parts that arrived damaged.

International Shipping

For any order to be shipped outside Canada, please contact customerservice@ellaandelliot.comto obtain an accurate shipping quotation. We have in-house capability to handle all customs documents and charges.

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